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FAQ

Frequently asked

Do you offer the whole salesforce universe?

We are specialized in marketing related Salesforce solutions, but do offer (almost) the complete Salesforce universe, as Salesforce marketing projects mostly come with cross-cloud dependencies

I need urgent adhoc support

We are there to support immediately! With our Adhoc firefighting offering we will support in all Marketing Cloud issues within a 1 hour session. If you encounter an issue you can’t resolve, our expert team is available daily with minimal lead time to help you get back on track. Our specialists are among the most experienced in the DACH region, so we can almost always offer an immediate solution. In cases where issues are more complex, we work closely with you to find a timely and effective resolution.
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What collaboration models of do you offer?

We offer our services tailored to the project requirements and customer preferences either as a fixed price or Time and Material (T&M). Billing occurs either upon reaching defined milestones (fixed price) or monthly based on the incurred effort within the budget framework (T&M).

Do you offer Near- or Offshore capabilities?

We are commited to deliver our projects with local resources to ensure quick communications paths and project closeness. If required, we also offer near- and offshore resources.

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